Order Processing

All orders are processed and shipped from our shop in Santa Ana, CA within 2-3 days after the order is placed. After you have placed your online order, you’ll receive an automated email with your order confirmation. Once your order is fulfilled, we’ll send a final confirmation which includes tracking information with your expected shipping time! If you need something in a hurry, please call us at the shop at 657-245-3553 or email us at shop@mlovewell.com We’ll do our best to accommodate your request!

You also have the option of picking up your order at our shop! You’ll need to provide the order receipt and a valid photo ID. Your order will be ready for pick up in our shop within 2-3 hours of it being placed online during our regular shop hours. If we are closed when you place your order, the order will be available the next regular shop day within 2-3 hours of when we open. (Remember we’re closed on Mondays!). Orders must be picked up within 7 days.

Domestic Shipping

Our shipping rates are based on the weight and size of the items. We’ll add up the weight for all the fun things you’re purchasing and let you know at the time of purchase how much shipping will be!

You get to choose between USPS First Class (2-7 business days depending on your U.S. location) or USPS Priority Mail (2-3 business days). USPS does not guarantee these delivery times - these are just estimates!

And just a tip, the more small items you include with your order, such as greeting cards, the more you’ll get out of your shipping cost!

International Shipping

At this time, we are not shipping internationally. However, if you have a special request, you can inquire by emailing shop@mlovewell.com. We’ll see what we can do!

Gifts

Please let us know if your order is a gift or requires any special handling! Please email us at shop@mlovewell.com with your order number and let us know what is the special occasion! We would love to work with you to make it a great gift!

Tax

For all orders in the state of CA, a 7.25% sales tax of will apply. For Orange County residents, a sales tax of 7.75% will apply. For all orders outside of the state of California, no sales tax is required.

Online Returns & Refunds

Full price items in original and unworn condition are eligible for exchange or refund within 14 days upon receipt of order. We maintain the discretion to determine if an item is in its original condition.

The following items are not eligible for return:

  • All sale items or discounted items - these items are FINAL SALE

  • All Ohto, Penco, and Delfonics pencils and pens

  • All brush pens

To begin your return, please email with us at shop@mlovewell.com with your proof of purchase and request. You will receive further instructions at that time. We will issue a refund on the order once the items have arrived back in our shop.

Shipping charges are non-refundable. Any additional shipping charges for returns/exchanges will be your responsibility except when the return/refund is due to an error on our end!

Please do not send your items back to the manufacturer.

In-Store Returns & Refunds

Full price items in original and unworn condition are eligible for return within 14 days receipt. We maintain the discretion to determine if an item is in its original condition. All sale items or discounted items are FINAL SALE. A proof of purchase is required.

Workshop Registrations are non-refundable. Please refer to the Workshop FAQ for more info.